At the H2O Quality Laboratory, protection of our customers and employees is of paramount importance during the Coronavirus Disease 2019 (COVID-19) pandemic. However, we also understand that you must remain compliant with the requirements of your wastewater and drinking water permits.
We are making some modifications to our operation to achieve both goals. As a result, you may experience some minor inconveniences. We ask for your patience until this crisis has subsided. Below are some guidelines that we ask our customers to follow until further notice:
- Please practice effective social distancing and wear a mask while dropping off samples at our facility. Social distancing means minimizing contact with people and maintaining a distance of at least six feet between you and others.
- We are requiring any employee who exhibits signs of fever or respiratory distress to stay home, so we need to account for the possibility of a higher-than-usual absenteeism rate due to illness. If you leave a message, we will return your call as soon as possible.
- We will need to schedule carefully to ensure that we can conduct all our clients’ tests in the required time frame. Please contact laboratory management at h2oLab@pwcsa.org to let us know what samples you intend to deliver.
- We ask that any non-compliance projects be postponed until we can safely return to normal operations.
Please be assured that we will accommodate your regulatory needs during this period and maintain our laboratory’s high standards. Thank you for your patience and flexibility during this challenging time.